Bad Reviews—Part 1
Bad Reviews—Part 1
Patience, Pressure, and Public Interactions
Join thousands who are already exploring the world of cybersecurity with Bidemi Ologunde’s IntelEdge360 on Substack. Uncover real-world cases, grasp the complexities of cyber threats, and learn from expert analyses. For less than $5 a month, you’ll get exclusive access to articles and insights that keep you informed and ahead in this ever-changing field. Plus, don’t forget to subscribe to Bidemi’s top-rated podcast, The Bid Picture.
Customer service is one of the most challenging human interactions. It brings together two sides often driven by different pressures: customers’ expectations and service workers’ need to deliver within those expectations. In moments of frustration—whether it’s a long wait, a miscommunication, or simply a bad day—patience can run thin. For customers, the anxiety of unmet needs can lead to negative feedback. For service workers, the weight of such reviews can take a toll on morale, often leaving them feeling demoralized and underappreciated.
Out of curiosity, I decided to dig into the world of negative reviews written about service workers. Using publicly-available cybersecurity sources and methods, I gathered reviews posted on [REDACTED] between January and May 2024 for establishments across the United States, then carefully de-anonymized them to remove any details that could identify the employees or establishments involved. The goal was not to point fingers but to ponder the underlying dynamics that led to such reviews.
These reviews, while short, give us a window into the fragile nature of public exchanges. What happens in the heat of the moment might seem trivial, but the aftereffects—on both sides of the interaction—can linger much longer than expected.
“Rude and inattentive server.”
January 5, 2024
[REDACTED], 2nd Avenue, Seattle, Washington 98121
“Overcharged us, and the server was unapologetic.”
April 17, 2024
[REDACTED], Wilshire Boulevard, Los Angeles, California 90048
“Server was condescending and made us feel unwelcome.”
May 3, 2024
[REDACTED], West 49th Street, New York, New York 10019
“Waiter forgot our order twice!”
March 8, 2024
[REDACTED], Elm Street, Dallas, Texas 75201
“Horrible service—waiter was on their phone the entire time.”
February 20, 2024
[REDACTED], Dallas Street, Houston, Texas 77002
“Server was rude when asked for refills.”
March 15, 2024
[REDACTED], International Drive, Orlando, Florida 32819
“Service was so slow we left before the main course arrived.”
April 22, 2024
[REDACTED], East Colfax Avenue, Denver, Colorado 80203
“Had to ask three times for silverware.”
January 18, 2024
[REDACTED], East University Drive, Tempe, Arizona 85281
“Server was distracted and didn’t listen to our requests.”
May 14, 2024
[REDACTED], Peachtree Street Northwest, Atlanta, Georgia 30303
“Service was incredibly slow despite the restaurant being empty.”
April 30, 2024
[REDACTED], Union Street, Nashville, Tennessee 37219
“Service took forever, and our order was wrong!”
February 2, 2024
[REDACTED], Southeast 82nd Avenue, Portland, Oregon 97206
“Worst service ever! Waiter had a bad attitude the whole time.”
May 10, 2024
[REDACTED], South Las Vegas Boulevard, Las Vegas, Nevada 89109
“Waiter disappeared after serving the drinks.”
March 12, 2024
[REDACTED], North River Road, Rosemont, Illinois 60018
“Server ignored us after we mentioned a problem with the food.”
May 25, 2024
[REDACTED], F Street Northwest, Washington D.C. 20004
“Waiter argued with us about our drink order.”
January 30, 2024
[REDACTED], Congress Street, Boston, Massachusetts 02109
“Terrible attitude from the server—completely ruined the meal.”
January 24, 2024
[REDACTED], Ocean Drive, Miami Beach, Florida 33139
“We were ignored for 20 minutes after sitting down.”
February 11, 2024
[REDACTED], Market Street, San Francisco, California 94103
“They forgot half our order and didn’t seem to care.”
April 6, 2024
[REDACTED], East 2nd Street, Austin, Texas 78701
“The server spilled a drink on us and didn’t apologize.”
February 28, 2024
[REDACTED], Chestnut Street, Philadelphia, Pennsylvania 19102
“Waiter was sarcastic and unhelpful.”
March 21, 2024
[REDACTED], Broadway, San Diego, California 92101